This Acceptable Use Policy applies to every Codsonic account and user. It forms part of the Terms of Service. Codsonic is a product of Codnit LLC, 5900 Balcones Dr #13712, Austin, TX 78731, United States.
1. Who may use Codsonic
Codsonic is for registered businesses only. Every customer is verified before any phone numbers are issued. We check the company's registration, website and intended use, and we may ask for more documents at any time. Personal or consumer use is not allowed.
2. Prohibited calling
You may not use Codsonic, its numbers or its integrations to make or send:
- robocalls;
- prerecorded or artificial-voice messages;
- calls placed by autodialers or predictive dialers;
- voice broadcasting;
- bulk cold calling.
Outbound calls on Codsonic are placed manually by an agent, one call at a time.
3. Prohibited content and conduct
You may not use Codsonic for:
- fraud or scams;
- impersonating a government agency, bank or any other person or organization;
- debt-collection harassment;
- selling or promoting illegal products or services;
- threats, abuse or harassment of any kind.
4. Caller ID
Caller ID spoofing is not allowed. You may only display numbers issued by Codsonic or numbers you have verified as owned by your business.
5. US calling rules
When you call people in the United States, you must comply with:
- the Telephone Consumer Protection Act (TCPA);
- the Telemarketing Sales Rule (TSR);
- the National Do Not Call Registry, and your own internal Do Not Call list;
- state calling-hour limits.
You must keep records of the consent you rely on and provide them to us on request.
6. Call recording
If you record calls, you must tell callers that the call is being recorded and follow federal and state consent rules, including states that require the consent of every party to the call.
7. Monitoring and enforcement
Codsonic monitors traffic patterns and complaints to detect abuse. We may suspend or terminate any account, or any number, without notice if we believe this policy has been broken. We may also report unlawful activity to carriers and authorities.
8. Reporting abuse
To report a call, number or account you believe breaks this policy, email abuse@codsonic.com. Include the number that called, the date and time, and what happened.
9. Who operates Codsonic
Codsonic is operated by Codnit LLC, 5900 Balcones Dr #13712, Austin, TX 78731, United States. Phone +1 737 358 2204. Questions about this policy: hello@codsonic.com.