1. Who we are
Codsonic is a product of Codnit LLC, 5900 Balcones Dr #13712, Austin, TX 78731, United States ("we"). Codnit LLC is responsible for the personal data described in this policy. Contact: hello@codsonic.com, +1 737 358 2204.
2. Data we collect
- Account details: business name, registration number, website and address; the names, work emails and phone numbers of account users; billing details.
- Call records: the numbers involved, date, time, duration, routing, queue and the agent who handled each call; message logs for SMS and chat.
- Recordings and transcripts: audio of calls and meetings, and transcripts or summaries made from them, only when the customer turns recording on.
- Website and app data: technical data such as IP address, browser and device type, and pages visited, kept in server logs.
3. How we use it
We use this data to verify businesses before issuing numbers, to provide and bill the service, to route and connect calls, to keep the service secure, to detect and stop abuse under our Acceptable Use Policy, to provide support, and to meet legal obligations. We do not sell personal data.
4. How call recordings are stored
Recordings and transcripts are encrypted in transit and at rest. Access is limited to the customer's users with permission to listen or export, and to our staff when needed for support or abuse investigations. Each customer sets how long recordings are kept; they are deleted automatically at the end of that period, and customers can delete a recording at any time. Customers are responsible for giving callers notice that calls are recorded.
5. Who processes data
- Infobip is our voice provider. It carries calls and messages and provides phone numbers, and processes call data and audio to do so.
- Cloudflare hosts and delivers this website.
- Fobkin (Private) Limited, our affiliate in Karachi, Pakistan, provides operations and customer support under our instructions.
- Payment processors handle billing details.
These providers may process data in the United States and in other countries, under contracts that require them to protect it.
6. How long we keep data
Account details and call records are kept while the account is open and afterwards only as long as needed for billing, legal and abuse-prevention purposes. Recordings follow the retention period the customer sets.
7. How to request deletion
To ask us to delete or export your personal data, email hello@codsonic.com with the subject "Data request", from the email address linked to the data where possible. We will verify the request and confirm when it is done. If your data was collected by one of our customers (for example, a business you called), we will pass the request to that customer, who controls those records. We may keep data the law requires us to keep.
8. Children
Codsonic is a service for businesses and is not directed at children.
9. Changes
We will post any changes to this policy on this page and update the date above. Material changes will be notified to account owners by email.