Learn how great teams talk to customers.

Guides and product updates from the Codsonic team.

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From the Codsonic blog.

All articles

Guide8 min read

How to cut hold times in half without hiring

AI5 min read

What an AI receptionist should (and shouldn’t) handle

Guide6 min read

How to run a support team from your phone

FAQ

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Yes. Porting is free on every plan. We set up a temporary number on day one so calls keep flowing while the transfer completes, usually in 5–10 business days in the US.

No. Codsonic runs in the browser, on macOS and Windows, and on iPhone and Android. If you prefer desk phones, we support most SIP handsets from Poly, Yealink and Cisco.

It answers calls and messages in natural language, books appointments, answers common questions from your knowledge base and hands off to a person with a summary when needed.

Calls are encrypted in transit and recordings at rest. Every business is verified before numbers are issued, calls are signed with STIR/SHAKEN, and customers must follow the TCPA and Do Not Call rules.

US local and toll-free numbers. You can also port the US numbers you already have, free on every plan.

Yes. The iPhone app includes live wallboards, queue management, listen/whisper/barge, agent status and quality scoring.

No. Plans are month to month, with a discount for annual billing. You can add or remove seats at any time.

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