Built to run your business on.
The admin, compliance and connectivity that come with the platform, whichever products you use.
Numbers & porting
Local, toll-free and mobile numbers. Bring your existing ones.
SIP trunks
Connect your own carrier or PBX over SIP.
Roles & SSO
Permissions, templates and single sign-on for every seat.
Recording & retention
Record calls and meetings, set how long you keep them.
Audit log
Every admin change recorded with who and when.
API & webhooks
Build on Codsonic events and data.
Brands & caller ID
Show the right number and name for each brand.
Partners & resellers
White-label Codsonic and manage your own customers.
INTEGRATIONS & MARKETPLACE
SalesforceHubSpotZendeskSlackMicrosoft TeamsShopifyZapierSalesforceHubSpotZendesk
Google CalendarOutlookIntercomFreshdeskPipedriveZoho CRMCalendlyGoogle CalendarOutlookIntercom
FEATURES
Built for the way teams actually talk.
Everything included on every plan. No add-ons to unlock the basics.
Smart routing
IVR menus, ring groups and queues that route by skill, language or time of day. No code.
Callbacks, not hold music
Customers keep their place in line and get called back automatically.
Warm transfers
Hand off with context. The next agent sees the notes before they say hello.
Listen, whisper, barge
Coach live calls from your phone without the customer ever knowing.
Recording & transcripts
Calls recorded with a caller notice, transcribed and searchable in seconds.
Click-to-call
Agents place calls one at a time from the app or their CRM, from your own numbers.
Templates & snippets
Answer common questions in one tap across SMS, chat and WhatsApp.
CRM sync
Calls, messages and outcomes log to Salesforce, HubSpot and Zendesk.
CODSONIC AI
An AI receptionist that never clocks out.
AI receptionists answer calls and messages around the clock. Transcripts and summaries land on every call and meeting automatically.
AI receptionists for calls and chat, 24/7
Live transcription and call summaries
Speech analytics and auto quality scoring
AI receptionist · Main line
Live call · 01:24
Hi, I need to move my appointment to Thursday.
Of course, Olivia. You're booked Tuesday at 10:00. Thursday has 9:30 or 2:00 open.
2:00 works. Also, my last bill looks wrong.
Done, Thursday at 2:00. Connecting you to billing now.
Handed to Chloe Bennett
Summary: rebooked Thu 2:00 · billing dispute on March invoice
ANALYTICS & QUALITY
Every queue, every agent, every call. Live.
Live wallboards, reports, call recordings and quality scoring for every team. Listen, whisper or barge in to coach live.
Live wallboard
Austin HQ · 17 agents on shiftLiveWaiting now
9
Longest wait
3:48
Service level
86%
QA score
92%
QueueWaitingLongestSLA
Support — Tier 131:1294%
Billing20:4891%
Sales0—99%
After hours43:4862%
On a call
Available
On a call
Wrap-up
Available
On a call
Break
Available
WORK FROM ANYWHERE
One account. Every device.
Start a call at your desk and finish it on your phone. Status, history and settings follow you everywhere.
Web app
The full workspace, plus admin, in any browser.
Desktop
macOS and Windows apps with click-to-call.
iPhone
Calls, inbox, wallboard and admin on the go.
Desk phones
Yealink and SIP devices, auto-provisioned.
Your customers are already talking.
Answer them on Codsonic.
Keep your numbers, move your team over in days, and pay for one platform instead of five.
WebmacOS & WindowsiPhoneDesk phones